Customer story: Rotator
“With Pakettipiste’s transports, shipments are assured to reach our customers. They are usually delivered before the office is even open for business,” says Rotator’s Logistics Manager Arttu Hurskainen.
Celebrating its 70th anniversary this year, Rotator is an expert in the sales of technical equipment focusing on the import, sales and rental of machinery and equipment and any related after-market services, such as maintenance and spare parts. Rotator’s product range includes, among others, construction machinery and compactors, forklifts, telehandlers, lifts, cranes, dumpers, breakers and demolition tools and compact crushers and sifters.
With nine locations in Finland, Rotator also operates in Estonia. Machines are mainly rented through Rotarent Oy which is part of the Rotator group. Rotator employs approximately 160 people in Finland.
Shipments delivered the next day following pick-up
Rotator was looking for cost-efficiency as it was identifying the logistics partners available.
According to Rotator’s Spare Parts Manager Mika Kola, coverage of the whole country and overnight deliveries were the most important reasons for choosing Pakettipiste as their partner.
“Shipments are picked up at three p.m. and reach their destination the next morning across the country, even in Rovaniemi. Not many of the other operators can achieve that, with deliveries often taking two days,” says Kola.
He emphasises that overnight transports and early deliveries, which the recipients often get even before their location is open for business, allow their customers to improve their productivity.
“Our customers experience no downtime, and we help them secure their operations,” Kola continues.
Positive feedback from customers
Rotator’s customers have given positive feedback on Pakettipiste’s transports: they get the job done.
Pakettipiste’s regional transport partners have become familiar with the local recipients.
“It is easy to work when the local deliverers know the recipients and vice versa,” says Kola.
Arttu Hurskainen says that they both have a designated contact person at Pakettipiste along with a direct customer service contact.
“This makes our operations and the cooperation easy. Pakettipiste is always quick to respond and address any issues,” Hurskainen says.
Pakettipiste’s customer service is available to business clients by phone and e-mail.
“I got an immediate response from the customer service, so I yet again have nothing but positive things to say,” continues Hurskainen.
Flexible cooperation
Arttu Hurskainen most appreciates Pakettipiste’s reliability and the early-hour deliveries. He explains that Pakettipiste picks up shipments from the warehouse at 3 p.m. as agreed.
“We know that the driver is going to be there exactly at that time. This makes our work easier, too. Pakettipiste also plans their routes in advance. Other operators are not quite as specific. We know exactly when our customers receive the shipments,” Hurskainen states.
How would you describe the partnership with Pakettipiste?
“Our partnership is flexible: everything we have agreed on is taken care of, reporting works great and new routes are easy to add. Our latest delivery route goes to Raahe. The cooperation has worked well,” Hurskainen says.
The Pakettipiste partnership helps ensure that our customers do not experience delays or downtime. This results in improved productivity,” sums up Mika Kola.
“Rotator’s customers have given positive feedback on Pakettipiste’s transports:
they get the job done.”
Cooperation with Pakettipiste?
Request quoteFrequently asked questions
Our basic service includes transport from sender to recipient in accordance with our schedule, delivered mainly by 9 a.m. The shipments are handed over as agreed with the recipient: to a delivery box where necessary, inside their office with provided keys, or to a parcel point.
Pricing of our parcel services is based on the selected service, agreed volume and shipment weight. We can respond to the various needs of our business clients and want to offer a service solution that is as competitive as possible.
We solve your transport needs with a flexible, customer-oriented approach. We deliver shipments across the country early in the morning, up to six days a week. We have plenty of experience in producing transport services – we are focused on delivering time-critical products. You can rest assured that we will be on the move – early.
Please contact our sales with a request for quotation and we will tailor a solution that best suits your needs.