Deliveries 6 days a week
Early in the morning, 5 a.m. to 9 a.m.

How to use

How do I pick up a parcel from a Pakettipiste parcel locker?

  1. Once the parcel has been delivered, your notification of arrival includes a code for unlocking the Pakettipiste parcel locker. Pick up your parcel within 7 days.
  2. Select Pick up. Enter the 8-digit code included in the notification of arrival. This unlocks the locker containing your parcel. Take the parcel and close the locker door. Thank you for picking up your parcel!

How do I return a parcel at a Pakettipiste parcel locker?

  1. If you are returning an item purchased in an online store, you need pre-filled return address card or an activation code provided by the online store. If you have an activation code, write the code, sender’s name, address and mobile phone number along with recipient’s name and address on the parcel..
  2. Select Send. Follow the on-screen instructions to scan the barcode found in the return address card or enter the activation code. Select Accept. Select a locker with the right fit for your parcel. The selected locker opens automatically. Place the parcel in the locker and close the door. Thank you for using our service!

No return receipt is provided. The return is automatically logged in the tracking system. If all lockers are in use:

  • Matkahuolto parcels can be returned to the nearest Matkahuolto service point. Check your nearest service point with our customer service or at Matkahuolto’s website.
  • DHL Express parcels can be returned to the nearest DHL service point. Our customer service can help you find a service point closest to you, or you can search for one on DHL’s website.

Matkahuolto shipment

  1. Go to Matkahuolto’s website to purchase a parcel shipment. The recipient receives a notification of arrival by SMS. Make sure to enter the correct mobile phone number in the delivery information. An activation code is included in your order confirmation. Write the activation code, sender’s name, address and mobile phone number along with recipient’s name and address on the parcel.
  2. Select Send on the screen at the Pakettipiste parcel locker. Follow the on-screen instructions and enter the activation code. Select Accept. Select a locker with the right fit for your parcel. The selected locker opens automatically. Place the parcel in the locker and close the door.

Track the parcel on Matkahuolto’s tracking service with the consignment number found in the order confirmation. For further instructions on sending Matkahuolto parcels, please see Matkahuolto’s website.

How can I request that my DHL Express shipment is delivered to a Pakettipiste parcel point?

DHL Express sends you an SMS and/or e-mail which includes the estimated date of arrival and an option to pick up the shipment from a DHL service point. You can click on the link in the message and choose your preferred Pakettipiste parcel point. If you have not yet received this message and your shipment is on the way, you can check its status at delivery.dhl.com

How to send a DHL Express shipment from a Pakettipiste locker?

You can send a DHL Express shipment from a Pakettipiste locker using either a printed DHL waybill or, where available, the DHL Label Free service with a QR code. When preparing your shipment, the shipping service will show whether the QR code option is available. The locker locator will show which lockers accept shipments identified using a QR code. If the QR code option is not available, print the DHL waybill and attach it securely to the parcel. If you select the QR code option, scan the code from your phone at the locker.

  1. Prepare your shipment:
    • If you are paying by card, prepare your shipment through DHL ShipNow. Print the DHL waybill or select the QR code option if available.
    • If you are using a DHL account number, prepare your shipment using MyDHL+. Print the DHL waybill or select the QR code option if available.
    • If you are returning an online purchase, follow the return instructions provided by the online store and use the DHL waybill or QR code you received. If you reuse the original packaging, carefully remove or completely cover the old shipping label.
  2. Select Send on the locker’s touchscreen.
  3. Identify your shipment using one of the following methods:
    • Scan the Piece ID barcode on the DHL waybill. The Piece ID is the barcode located at the bottom of the waybill. Alternatively, enter the number shown below the barcode manually, without brackets.
    • Scan the DHL QR code from your phone. Make sure your screen brightness is set high enough for the scanner to read the code.
  4. The locker will open an appropriately sized compartment for your parcel or ask you to select a suitable compartment size.
  5. Place the parcel in the compartment and close the door securely.
  6. You can track your shipment using the waybill number shown on your DHL waybill via DHL Tracking.